If you pressure wash my house is it going to take off paint of stucco?
What is included when you wash my house?
Is cleaning of my windows included as part of your house wash service?
If I want my house washed do I also have to have my windows cleaned?
Does washing my house harm my landscape?
Is there anything I need to do to prepare to have my house washed?
What is included when you wash my roof?
Do you walk on my roof to wash it?
Are you going to break my tiles if you walk on my roof?
I have an oil stain on my driveway from a car – can you get it out?
Do you reclaim your used wash water?
Why do you reclaim your wash water?
Are you licensed and insured?
Do your workers undergo any kind of background check?
If you pressure wash my house is it going to take off paint of stucco?
No. We do not use high pressure when washing houses. We achieve the results we
do washing houses by utilizing hot water, biodegradable detergents, a high
volume of water, and LOW pressure. We have done hundreds of house washes and the methods
we have formulated are superior at cleaning and melting away dirt and grunge
with no damage to your home.
What is included when you wash my house?
We wash the full perimeter of the house, from the trim or roof line, down under
the eaves and the siding down to the foundation. Following the wash of the house
itself, we also go through and do a general wash down of the immediate
surrounding walk-ways and hardscape to rinse away any debris that is washed from
the house.
Is cleaning of my windows included as part of your house wash service?
No, window cleaning is a separate service not included in the price of the house
wash. We highly recommend that you do have your windows cleaned though following
the washing of your house. When we wash the house it will wash much of the dirt
off the windows, but because the wash is done with tap water it will leave water
spots on the glass. Most of our customers have us clean their windows at the
same time when we wash their house. At the very least we recommend having the
exterior of your window cleaned to eliminate water spotting on the glass.
If I want my house washed do I also have to have my windows cleaned?
No. We have heard that some companies require that their clients hire them to
also do a full window cleaning if they are to wash their house. We do not operate
in this manner, though we do recommend that you have your windows cleaned after
having your house washed whether by us or someone else (refer to the previous
question above). Furthermore, if you already have a window cleaner that you have
been using for years, but he does not provide power washing service, we have no
problem only washing your house and then having your window cleaner follow us to
clean the windows.
Does washing my house harm my landscape?
No. We do not use any chemicals that will harm your landscape. If you have
shrubbery up against your house we work around it as opposed to spraying your
plants direct. Also, though we are using hot water to wash the house surface, as
it runs down the house it cools by the time it reaches the ground to a
temperature that is not damaging to plant life.
Is there anything I need to do to prepare to have my house washed?
Not really. We will move certain items away from the house. If there is anything
outside that you do not want getting wet please move those items or make us
aware so that we can move them. We need to make sure that all windows and doors
are closed completely prior to commencing the wash and stay closed until the
wash is completed, as we want to make sure we are only washing the exterior of
your
house . If you are aware of any windows or doors that are prone to leaking
please make us aware of it. This is rarely a problem as we do not focus water
stream at windows or doors, but if a door was improperly weather stripped or not
weather stripped at all there is a possibility of leaking. This can be
alleviated by simply putting a towel at the bottom of the door.
We ask that everyone at home the day of the wash, including children and pets,
stay inside while the wash is under way. We do not want hot water or detergents
coming in contact with you or your family. For this same reason, you do not want
to schedule your house wash at the same time your gardener comes or when anyone
else is doing work around your home.
What is included when you wash my roof?
Our roof wash service includes the roof area being washed itself followed by a
general rinse of areas where overspray gets debris on the house and ground. Most
of the time you no need your entire roof cleaned – just the sides that are
affected by algae growth.
Do you walk on my roof to wash it?
It depends on the roof. Tiled roofs composed of concrete tiles are usually
always structurally sound to walk on, and with rare exception our approach to
cleaning concrete tile roofs is to walk on the roof directly. The closer we can
get to the surface being cleaned, the better results we can achieve. Conversely,
if your roof is composed of clay tiles there is basically no way to walk on them
without certain breakage of the tiles. With clay tiles we are limited to the use
of a motorized lift to access the roof for cleaning. In the case where we are
walking on a roof to clean it we always utilize an ANSI certified full body
harness system and anchored safety line to ensure our safety.
Are you going to break my tiles if you walk on my roof?
If the roof is composed of tiles that are sound to walk on, than tile breakage
is very unlikely (refer to the previous question above). If you have a tile type
prone to breakage, we do not walk on them. This is something that we would be able
to tell you immediately upon seeing the roof. If you prefer that your roof not
be walked on, we can employ a lift to do the job. This does add to the overall
cost of the service though.
I have an oil stain on my driveway from a car – can you get it out?
It is going to depend on several factors including how porous the surface is and
how long the oil has been there. On a surface like raw concrete that tends to be
very porous, if oil has had the chance to absorb deep into the concrete it can
be a problem that is not 100% curable. Though we will be able to remove all of
the superficial oil and significantly diminish the stain, a slight “shadowing”
of where the stain was may show. On a less porous surface that has not
been exposed to the oil for very long, we may be able to remove all of the
staining.
Do you reclaim your used wash water?
Absolutely. Adhering to the Federal Clean Water Act, and EPA and local
regulations, we do not allow any of our used wash water to enter into the storm
drain system either directly or indirectly.
Why do you reclaim your wash water?
The primary reason is because it is the right thing to do. As a company we
share a strong commitment towards environmental protection issues. We
believe in being accountable for the environmental impact of our activities and
make all efforts possible to lessen negative impact.
Storm drains discharge directly into lakes, streams and the ocean without any
treatment whatsoever. Curbs, gutters, streets and drives are all part of
the system we use to carry away rainfall to the nearest waterway and eventually
to the ocean. If we add pollutants to the mix at any point, we contribute
to overall pollution problems and bring harm to the health of our oceans, lakes
and streams. While working on your property we do not allow any of our
used wash water to go into the street or down the gutter. We believe in a
practice of "nothing down the drain but rain".
The second reason is because it is the law. Failure to follow EPA and
local regulations by allowing wash water to enter into the storm drain system
can result in large fines to the pressure washing company and, to many a
surprise, the home owner as well!
Are you licensed and insured?
Yes. We maintain full insurance coverage that includes a $1 million dollar
general liability policy, California workers compensation insurance, and vehicle
insurance, as well as bonding and business licensing. A copy of our current
certificate of insurance can be found HERE.
Being fully insured is something that we feel very strongly about – it
protects both us and our customers.
Do your workers undergo any kind of background check?
Without exception. All our staff MUST go through an extensive screening process
that includes personality assessment, full criminal background investigation,
DWV driving records, and drug testing. We never utilize sub-contractors – all of
our staff are under our employment, following our hiring process, training
program, and safety procedures.